The AI that knows your whole trip. The local who makes it happen.
Havexa reads every booking, watches your flight and your driver, and acts before you have to ask. In the city it books your table and your ride. If something goes wrong, a person in Dubai answers on WhatsApp within 15 minutes and fixes it. Offered by the travel companies you trust.
The Havexa app
Enjoy the city. Havexa does the rest.
Most trips go fine. When they don’t, travellers are left alone with a driver who never came, a “VIP” tour that wasn’t, and support that copy-pastes. Havexa knows your trip before you land, chooses operators who deliver, and acts when they don’t.
Before you fly
Your trip, in one chat
Verified airport transfer and desert safari, what’s included in writing, a departure pack with your hotel address in Arabic and an eSIM link. Every evening, a message with tomorrow’s plan.
Right away
Driver not there? We act
A person replies on WhatsApp within 15 minutes and sends a backup car from our standby operator.
Afterwards
Every case closed
We settle it with the operator. For bookings made elsewhere, we help you claim your refund.
Example case for illustration. Pilot January–March 2027, WhatsApp help 7:00–24:00 Dubai time. Guarantee terms apply only to services booked through Havexa and are confirmed in writing before your trip. Havexa is not an insurer.
Ask Havexa, in the app
An AI that knows every trip
Other AI tells you what to do. Havexa does it. Havexa’s AI works on the traveller’s real trip: every booking, every flight, every driver and every case we handle. It acts ahead of time, and a person on the ground takes it from there.
- 01Trip reader reads vouchers and tour operator programmes and builds each traveller’s trip, day by day.
- 02Arrival watch tracks the flight and the driver’s confirmation, and flags a pick-up at risk 60 minutes before landing.
- 03Reassign if a service fails, it lines up the backup operator and drafts every message, so the fix starts in minutes.
- 04Ask Havexa answers from your own booking: what’s included, what you don’t have to pay.
- 05Tomorrow brief writes each evening’s message with pick-up times, meeting points and what’s included, in the traveller’s language.
AI does the routine work so a person can own the problem. In the pilot, a real person runs every case and checks every action.
Others refund you later.
Havexa fixes it on the spot.
Usual booking platforms
- send driver details
- support by ticket or bot
- refunds that take weeks
Havexa
- verified operators
- a person in 15 minutes
- backup car or refund
What goes wrong in Dubai, in travellers’ own words
We studied 78 recent reviews from travellers in Dubai. The pattern is always the same: a prepaid service isn’t delivered, and no one takes ownership.
The driver never cameAirport transfers: no-shows and late pick-ups, 14 of 25 reviews
Not what we paid forDesert safaris: activities missing, extras charged, 13 of 16
Paid, but not as bookedHotels: bookings not honoured, deposits not returned, 15 of 22
Support just copy-pastesAcross all services: no one takes ownership, 39 of 78
They show what goes wrong when something goes wrong, not how often it happens. Shares within 78 traveller reviews reporting a problem with a prepaid service in Dubai, posted between April 2025 and October 2026 (Google Maps, Tripadvisor, Booking.com and hotel websites).
What’s in Havexa
Guaranteed arrival
Driver confirmed before you land; backup car if not.
Desert safari, written promise
What’s included and what’s extra, in writing before you go.
Tomorrow, every evening
Pick-up times, meeting points, what’s included: a message from Havexa the night before.
Reassign in minutes
Driver missing or tour not as promised? We hand the service to a verified backup operator and follow it to the end.
Connected from landing
eSIM data ready before you fly, so WhatsApp, maps and your driver work the moment you land.
City concierge
“I’m at JBR: a taxi in 10 minutes to a sushi place.” Havexa books the ride through partners and the table for you.
Ask in the chat. Havexa books it.
The same WhatsApp that looks after your arrival becomes your concierge in Dubai. In the pilot it starts on a short list of venues we have checked, free for travellers who join.
“We’re at JBR, sushi for two at 8?”
Write it as you would to a friend who lives there. The AI already knows your hotel, your plans and what you like.
Table, taxi, price in writing
Three verified options, then the table and the ride through partners, with the price confirmed before you go. A person steps in if anything is off.
A 30-second review, a small credit back
Only guests who really went can review, and every review earns the same small credit. Venues pay a commission on real guests, not for ads.
From the arrival to the whole city, then the next city
Havexa Host
The ground team tour operators give their clients: an AI that knows each trip, a person on the spot, verified transfers and safaris, reassigned in minutes when something fails.
Havexa City
The same chat becomes the traveller’s concierge: taxis through partners, restaurants and attractions booked by the AI on their tastes, reviews from guests who really went.
Abu Dhabi, then the world
Abu Dhabi as the second city. Then the destinations our tour operators already send travellers to, in Europe, the Americas and Asia, with the same playbook.
Pick your Pass
Services you use every day of your trip. Help within 15 minutes is included in every Pass.
Land ready
eSIM data, departure pack with your hotel address in Arabic, a “tomorrow” message every evening, help within 15 minutes.
Live the city
Everything in Essential, more data, and the Havexa concierge: taxis through partners, restaurants and attractions booked for you. Perks at partner venues.
Nothing to think about
Everything in Plus, unlimited data, priority and upgrades on your transfer and safari. Airport meet & greet available as an extra.
During the January–March 2027 pilot, Pass services are free for travellers who join. Prices apply from launch, per trip, and are often included by your travel company. Havexa is not an insurer: the Pass is a set of services.
For tour operators and travel agencies
Your clients’ ground team in Dubai, under your brand. An AI that knows each trip and a person who acts on the spot, from landing to departure. Your clients write to us, not to your emergency line.
- White-label: WhatsApp and app with your brand
- A person for your clients within 15 minutes, 7:00–24:00 Dubai time
- Verified transfers and safaris with a written promise
- A monthly report of every case and every operator
Havexa is an early-stage startup incorporated in the UAE (Havexa FZ-LLC) and part of the in5 ecosystem. Partners and investors: write to us at the address above.
The people building Havexa
A founding team united by one goal: making prepaid travel services accountable.
Martina Salvati
Co-Founder, Commercial & Product
Starting with Dubai, building toward protected travel everywhere.
Travelling to Dubai between January and March 2027?
Join the free pilot: a local who knows your trip, and WhatsApp help within 15 minutes if anything goes wrong.